TaxMasters, Inc. (TAXS.OB), the IRS tax relief company and a leading provider of tax representation services, is increasing its commitment to the highest quality of customer service by inaugurating TMU, an ongoing comprehensive, customized internal training program.
A couple of years ago, TaxMasters recognized that it had the opportunity to create an in-house program designed to keep its employees educated about the ever-changing complexities of the tax code. TMU, second to none in the tax representation industry, is designed to continuously improve customer service, process efficiency and professional development to keep pace with changes at the IRS and in the tax representation industry.
“Our company is constantly evolving to stay a step ahead of the countless tax code changes and revisions that challenge taxpayers, who are striving to stay compliant with the IRS,” said Renee Miller, vice president of tax services at TaxMasters. “TaxMasters U represents our commitment to giving our professionals the best continuing education, from customer service training to specific courses for our collections alternatives personnel and ongoing education credits for our licensed professionals.”
While TMU offers general customer service and job-specific training for new employees, it goes beyond the basics to identify inefficiencies and customer needs through intelligent reporting and then adapts to provide ongoing training to even the most experienced employees. The result is an atmosphere of continuous learning with increased customer satisfaction and process efficiency.
More than just trainers, the TMU expert team, made up of tax specialists and customer service professionals, is tasked with continuous review of procedures for customer service representatives, collections alternatives personnel and tax preparers. This review process identifies growth opportunities for individual employee as well as whole teams.
American Greetings Corporation (NYSE:AM) has given music cards a makeover with Guitar, an innovative new greeting guaranteed to keep children and adults rocking long after the birthday celebration is over.
Designed to simulate the experience of playing an actual guitar, this next generation of music greetings features a telescoping card that, when pulled, extends into a mini-guitar. Once extended, the music is triggered and the birthday boy or girl can enjoy a rocking rendition of “Happy Birthday” created to coordinate perfectly with the card art. The Guitar card collection features adorable cats and hippies, as well as acoustic, electric, and rock and roll guitars.
“These cards really delight kids because there are so many surprises packed inside�from the colorful images and fun copy, to the excitement of pulling the card to reveal all four panels and unleashing the musical element. They just can’t help but rock along to it air guitar style,” said Carol Miller, executive director of new product concepts at American Greetings. “They’ll be ready for your standing ovation and will appreciate the interactive fun that you’ve added to their birthday celebration.”
Consumers can find Guitar birthday cards from American Greetings at participating drug chains, grocery stores and super centers nationwide, as well as in American Greetings and Carlton Cards retail stores.
Consolidated Graphics company (NYSE:CGX), subsidiary, The Cyril-Scott Company, will install a new six-unit Goss M-500 press later this year at its Lancaster, Ohio facility.
One of the first printers in the United States to specialize in web offset production with inline finishing, The Cyril-Scott Company will add the Goss and IWEB finishing system to a lineup of thirteen heatset web presses already in use at its facility. “We have always invested in technology that gives our customers the most unique and effective production options,” according to Matt Coltharp, president of The Cyril-Scott Company. “The new Goss press reflects this commitment.”
According to Coltharp, the proven print quality and low-waste efficiency of the Goss M-500 model were key factors in the press selection, along with the ability to integrate state-of-the-art automation and in-line finishing components. “Goss International is the longstanding web offset technology leader,” Coltharp stated. “The fact that the press will be manufactured at their facility in the U.S., where they have a very substantial engineering and support infrastructure, gives us added confidence in the potential of this equipment.”
Consolidated Graphics’ vast and technologically advanced sheetfed and web printing capabilities are complemented by the world’s largest integrated digital footprint. By coupling North America’s most comprehensive printing capabilities with strategically located fulfillment centers and industry-leading technology, CGX delivers end-to-end print production and management solutions that are based on the needs of our customers to improve their results.
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